Support

If you have questions, feedback, or issues, please reach out via the form below. We’ll get back to you as soon as possible.







Quick Answers

Apple Health isn’t syncing

Open iOS Settings → Health → Data Access & Devices → ShoeTrack → enable “Walking+Running Distance”. Then open ShoeTrack and pull-to-refresh.

Switching shoes mid-run

Pause your current shoe, select another pair, then resume. You can also adjust distances manually per shoe in the shoe setup - Initial Mileage.

AI wear scan not detecting tread

Shoot in good lighting with the outsole visible. Try multiple angles and clean the lens. Contact us with sample photos if it persists.